FAQ
Q: Are you a trading company or a manufacturer?
A: We are a manufacturer.
Q: What do you need to provide a quote?
A: Please send us a drawing or sample of your product. The following details should be included:
A. Material
B. Surface Finish
C. Tolerance
D. Quantity
E. Delivery Terms
(Please note that these are crucial for our quote. Thank you for your understanding and support.)
Q: How does the payment process work?
A: Payment terms are flexible for us depending on the specific situation. We typically recommend a 30%-50% deposit via TT, with the balance due before shipment.
Q: How can I learn about production?
A: We will double-confirm your requirements and send you samples before mass production. During mass production, we will keep you informed of any progress. In addition, we will conduct a 100% quality inspection before shipment.
Q: How can I learn about delivery?
A: We will notify you once we receive the tracking number from the freight forwarder. We will also continue to update you on the latest shipping information.
Q: What will you do for after-sales service?
A: Once our metal parts are suitable for your product, we will follow up and await your feedback. Our experienced engineers are ready to help with any questions you may have regarding our metal parts.